Public Utility Issue Updates

utility updates

September 20

Independent engineering experts have finished their assessment of the City's water systems. They have made recommendations, and the City is already working on many of those with plans to review other improvements that are less urgent for possible future scheduling.

LOW WATER PRESSURE UPDATE

Repairs are being made to Water Plant #5, which handles some of our drinking water. We expect to return to normal pressure within the next two weeks.

RECLAIMED WATER UPDATE

Recently, there were some automatic control issues that caused some residents to experience low pressure with their reclaimed water. These problems have been resolved.

Thank you for your patience.


AUGUST 31, 2018

RECLAIMED WATER UPDATE

We are happy to announce that our reclaimed water service is back in service. We apologize for the inconvenience while repairs were being made and thank you so much for your patience.

August 27, 2018

LOW WATER PRESSURE UPDATE

The City requested an update from the engineers working on repairs at our Water Plant #5, which supplies some of the drinking water to our residents. The engineers do not have an estimate yet on when the repairs will be completed due to the complexity of the repairs and the need to have plans approved by the state. Our public works department is working with the consultants and state to get this plant back on line as soon as possible. Unfortunately, residents in the eastern and northern sections who have been affected will continue to have lower than normal water pressure. We will continue to keep you updated on our website and Facebook page. We sincerely regret the inconvenience and appreciate your patience.

August 27, 2018

Reclaimed water service update: Crews worked through the weekend and finished installing 300+ ft of conduit. They will be installing the new wires tomorrow with other parts replacement following that. Our public services department predicts that service will be restored by Friday.

Thank you for your patience while we made these repairs and improvements.


8/23/2018

Experts determined that the recent lightning strike that knocked out the Sunshine Plant's reclaimed water service melted the conduit and wire. Public services is working through the weekend to replace more than 300 ft of conduit and wire. As soon as we get the remainder of the replacement parts, we will be able to re-establish service. We hope that will be as soon as next week. We will keep you updated.

City of Groveland


08/20/2018

UPDATE ON WATER PLANT ISSUES:

We wanted to update residents who have been affected by recent problems at our water plants. Here is a list of frequently asked questions and answers. If you have additional questions, please don't hesitate to contact our communications line: 407-797-9393.


Q. What is the status of our reclaimed water?

A. We have determined that the Sunshine Plant, which processes our reclaimed water, received a major lightning strike. We have an independent expert assessing the situation to determine the extent of the damage. We have already started working on repairs. We estimate this could take a few weeks. Check back for updates.


Q. What is the status of the low-water pressure for some of the subdivisions?

A. About 40% of our subdivisions are experiencing low-water pressure due to a chlorine leak that damaged electrical equipment at Water Plant #5. We estimate the repairs will take a few weeks more. Until then, some customers will experience lower than usual water pressure.


Q. Why are we having these problems? Is there a connection?

A. Several things contributed to the reclaimed water plant shut down. We live in the lightning capital of America. Additionally, the rolling hills and metal structures add to the likelihood of being struck by lightning. The City has redundant systems to handle power surges and avert lightning strikes. However, there are some things out of our control. A lightning strike can have 100 million volts of electricity. We are talking to independent contractors and continue to look at ways we can prevent these outages in the future.

In checking with surrounding cities, some of them have had similar problems, with one city hall hit and a police station hit.

There is no connection between the two water plant problems that we're aware of. But our experts continue to assess the causes and prevention.


THE CITY COUNCIL, CITY MANAGER AND STAFF ARE DOING EVERYTHING WE CAN TO RESTORE FULL WATER PRESSURE AND USE OF RECLAIMED WATER. WE REGRET THE INCONVENIENCE AND APPRECIATE YOUR PATIENCE AND UNDERSTANDING.