Why must I pay a monthly bill even when I'm not using water?
City rates are structured so that each customer pays a fair share of the fixed and non-variable costs incurred to provide water and wastewater collection service. Many of those costs continue even when the water is not being used.

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1. Can I change my mailing address online?
2. Can I change my name online?
3. My bill seems high, how do I get my meter checked?
4. What are some possible causes for my usage to be high this month?
5. Why must I pay a monthly bill even when I'm not using water?
6. Why is my usage the same some months?
7. How do I transfer residentail service from one address to another?
8. How do I close out my utility account when I am moving out of your utility area?
9. I am renting a home and need water turned on. What do I do?
10. I just purchased a property and need water turned on. What do I do?
11. I am managing a property. How do I get water turned on?
12. How long do you hold on to the security deposit?